Refunds / Returns
We understand that despite our best efforts you may sometimes need to return a product or request a refund. It is a straightforward process, and we do our best to make it as seamless and trouble-free as possible for you. Our dedicated team is ready to help you handle your request quickly and efficiently. We value your trust and your satisfaction, and we want you to have a positive experience with us even when you return something or ask for a refund.
Frequently Asked Questions
Refund policy
We offer a generous refund. If you would like to request a refund, please do not hesitate to contact our customer support. You can reach us by email at [email protected]. Our team will answer your request within 2 business days and will promptly process your return under our 60-day money-back guarantee. To make sure you receive our updates, please check your spam folder.
Return window
You have 60 days from the date of your order to return our products for a refund of the purchase price.
Return process
Would you like to send something back? Email our support team at [email protected]. We will get back to you within 2 business days. Please send returns ONLY after speaking with our support team, to the following address:
KetoSana, Aurora, CO 80011, USA
Return shipping costs
Return shipping is paid by the customer. Alternatively, you may refuse the parcel at delivery — it will then be returned to us automatically.
Questions or concerns?
Our customer service team is here for you. You can reach us by email at [email protected]. For questions about your payment or your invoice, contact our reseller Digistore24 Inc. at digistore24.com/en/support.
Your satisfaction is our priority
Your health and your satisfaction with our dietary supplements matter most to us. We are committed to making sure you receive only products of the highest quality. You will find delivery details on our Shipping Information page. Your wellbeing and your satisfaction are at the center of everything we do.
