Shipping Information
When you decide to buy our products, your order is dispatched automatically once you have completed the order form and your payment has been confirmed.
Your order is picked and packed by our US fulfillment center and usually leaves the warehouse within 1–2 business days.
Within 1–3 business days you will receive an email with your shipping ID and a personalized link you can use to check your shipment at any time.
Once you receive this email, you can be reassured that your order is on its way and will be delivered to the address you provided as quickly as possible.
We make sure you receive only products of the highest quality, because your health and your satisfaction with our dietary supplements is our goal. If you have questions, email us at [email protected].
Below is a list of the questions we are asked most often about shipping and order status.
Where can I receive my order?
We deliver the products you ordered to the location you prefer. You can receive them at home or at your workplace — anywhere you have a physical address.
How long does it take for my order to arrive?
Orders shipped within the continental United States typically arrive within 5–7 business days. Alaska, Hawaii and US territories can take a few days longer. International orders typically arrive within 10–15 business days, depending on customs.
Where can I receive my order?
We deliver the products you ordered wherever you want them. You can receive them at home or at work — anywhere you have a physical address.
How long does it take for my order to arrive?
Orders shipped within the continental United States typically arrive within 5–7 business days. Alaska, Hawaii and US territories can take a few days longer. International orders typically arrive within 10–15 business days, depending on customs.
How much does delivery cost?
Shipping is free on all orders of 3 bottles or more. On single-bottle orders a small shipping and handling fee applies; the exact amount is shown on the order form before you pay.
Can I track my order / check my order status?
Yes — you can. Within 1–3 business days after your order, you will receive an email with your shipping ID and a link. Click that link to check your order status whenever you like.
How much does delivery cost?
Shipping is free on all orders of 3 bottles or more. On single-bottle orders a small shipping and handling fee applies; the exact amount is shown on the order form before you pay..
Can I track my order / check my order status?
Yes. Within 1–3 business days of your order you will receive an email with your shipping ID and a link. Click that link to check the status of your order whenever you want.
I accidentally entered the wrong delivery address for my order. What should I do?
First of all, don’t worry. If you realize you ordered to the wrong delivery address, please email us as soon as possible so we can make the necessary changes to ensure you receive the products you ordered. Our support team is available on weekdays by email: [email protected]
I need more information about the product or the shipping process. Who should I contact?
We support our customers at every step. If you have questions about the product, your order, or the shipping process, we are here to help. For questions, please contact us anytime by email at [email protected].
I placed my order with the wrong delivery address by mistake. What should I do?
First of all, do not worry. If you notice that you ordered to the wrong delivery address, email us as soon as possible so we can make the change and you get the products you ordered. Our support team is available by email every day of the week: [email protected]
I need more information about the product or the shipping process. Who should I contact?
We are with our customers at every step. If you have questions about the product, your order, or the shipping process, we are here. Email us any time at [email protected]. For questions about your payment or your invoice, contact our reseller Digistore24 Inc. at digistore24.com/en/support.
Returns
Please arrange a return only after agreeing it with [email protected] in advance.
The shipping and return address is:
KetoSana Aurora, CO 80011, USA
